Legal information
Information on your rights, obligations and available options for addressing the problem.
Tirana and the Albanian Riviera
Remote legal information and practical assistance, 24 hours a day, 7 days a week.
Telephone and WhatsApp
About the service
Remote legal information and practical assistance for tourists throughout Albania, 24 hours a day, 7 days a week: your rights, the relevant procedures and the steps you can take to address a problem.
Information on your rights, obligations and available options for addressing the problem.
Guidance on contacting hospitals, clinics, authorities, embassies and interpreters; help with procedures.
Complaint and request templates, document checklists, identification of deadlines and step-by-step guidance.
Health emergencies and guidance on finding a hospital or clinic
Road accidents
Compensation claims for property damage or personal injury, including accident-related harm
Complaints involving hotels, travel agencies, carriers or restaurants
Lost or stolen personal documents (passport, identity card, residence permit, etc.) or luggage
Short-term rentals and disputes with landlords
Contact with the police or public authorities
Visas, residence permits and overstays
Customs and tax matters, including guidance on VAT refunds
Assistance available for a day, a week or a month, depending on your stay. The price and terms are provided before purchase.
In-person assistance and representation before authorities or courts are provided separately, at a reduced rate, under a quotation accepted in advance. Representation is undertaken by a licensed lawyer.
Purchase the service through a participating hotel or travel agency.
Activate it using your code or QR code and confirm the validity period.
Call us or contact us directly on WhatsApp and describe the problem.
Telephone and WhatsApp 24/7
Website
Confidential communication directly with the Visitor Legal Care team. The hotel or agency handles the sale. Documents are submitted through the channel specified by the team. The Terms and Privacy Policy are provided before purchase.